Frequently asked.

Every Maison Bain towel, bathrobe and piece of bed linen is made with 100% organic cotton. Material details for each piece are listed on its product page.

Yes — organic cotton is the material our whole collection is built on. We publish what is verified and update each product page as further specification is confirmed.

Our textiles are made in India — a land shaped by generations of textile heritage — by skilled artisan hands. Batch details are recorded per production run and shared through our traceability programme.

GSM stands for grams per square metre, a measure of fabric weight. A higher weight means a thicker, denser cloth that feels more substantial and stays soft through repeated washing. Our bath collection is woven at 600 GSM.See the collection

Yes. Bed linen is woven to a different weight to the 600 GSM bath collection, and the exact figure is confirmed per piece. We publish each weight on its product page as it is verified rather than quoting a single number for the whole category.Explore bed linen

Machine wash cool with like colours and tumble dry low. Avoid bleach and fabric softener, which coat the fibre and reduce its absorbency over time. Line drying in shade is kindest to both cloth and colour.Read the Care Guide

Wash cool with like colours and line dry where possible so the cloth keeps its hand. Tumble dry low if needed, and avoid bleach and fabric softener.Read the Care Guide

Yes. Organic cotton naturally relaxes and softens with washing and use. This is the intent — a piece should feel better in your home after a year than it did out of the box.Read the Care Guide

Our artistic pieces are printed on organic cotton. As with any dyed or printed textile, colour can soften gradually with sun, heat and washing. The Care Guide explains how to keep it looking its best.Read the Care Guide

Delivery times vary by destination and by whether a piece is personalised. Current delivery information is shown before checkout and described in full on our Shipping page.See Shipping

Yes — we ship Maison Bain pieces internationally. Destinations, tracking and delivery details are described on our Shipping page.See Shipping

Dispatched orders are sent with tracking so you can follow a piece from our hands to yours.See Shipping

Our returns policy, including eligibility and process, is described in full on our Returns page.See Returns

Checkout is protected. Payment details are handled by our payment provider and are never stored on this site.

Yes. Suitable towels and bathrobes can be personalised with initials, made to order. Send us the piece you have in mind and the initials you would like, and we will confirm details with you.Enquire about a monogram

We do. Monogrammed towels and robes suit weddings, housewarmings and hospitality welcome gifts. Tell us the occasion and we will help you choose.Explore gifts

Yes. We supply hotels, villas, yachts and private projects across the bath and bed linen collections, and we take wholesale enquiries for retailers.Hospitality enquiry

We partner with a small number of retailers who share our feeling for material, craft and longevity. Wholesale quantities are made by enquiry.See Wholesale

Bespoke commissions are possible by enquiry, from design through to delivery. Share your brief and we will come back to you.Custom orders

Use our contact page and a member of the team will come back to you. If you are choosing between pieces and would like advice, tell us how you live and we will point you to the right one.Contact us

Yes — we would rather you chose well than chose quickly. Contact us with your questions about a piece, an order or a project.Speak with us