Customer care
Returns.
We want every piece to be lived with happily. Our final returns policy will be published here — we prefer to state it once, clearly, rather than improvise.
Return policy
Our full return policy is being finalised and will be published here before launch.
Eligibility
Eligibility conditions will be described here once the policy is confirmed.
Process
The step-by-step return process will be described here, including how to notify us and where to send a piece.
Refunds
Refund method and timing will be described here once confirmed.
Custom & monogram items
Conditions for made-to-order and monogrammed pieces will be described here. As personalised pieces are made to your specification, they may be excluded from standard returns.